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Terms & Conditions

Welcome to www.pinhealth.com, a website operated and owned by Medlife International Private Limited (“Company”). To use the services offered at Pinhealth.com or any of its affiliates/mobile application, You must agree to the following conditions. If You visit or shop at www.pinhealth.com (“Website or Pinhealth.com”), You accept these conditions of use.

The term 'User', 'Your', ‘Yourself’ & 'You' shall refer to the person accessing the Website and accepting this terms and conditions.

Representative shall mean and include the Company affiliates, employees, directors, permitted assigns, sub-contractors, partner, distribution agents and other authorised representatives. 'Company', ‘Pinhealth.com’, ' Our' & 'We' shall refer to the Company owned or regulating the business of this Website.

Website” refers to www.pinhealth.com.

Please read these conditions for use carefully. In addition, when You use any current or future Pinhealth.com service or visit or purchase from any business affiliated with Pinhealth.com, whether or not included in the Pinhealth.com Web Site/ mobile application, You will be subject to both Conditions of Use and the guidelines applicable to such service or business.

By subscribing to or using any of Our services You agree that You have read and understood the conditions and agree to be legally bound and abide by the terms set forth.

  1. Contract: By accessing to this Website, registering Yourself, and availing the services You agree that You are a natural person, above eighteen years of age, legally competent to contract and You are not debarred by any laws in India. By accessing the Website and registering Yourself as a user or placing an order and availing the Services constitute a legal and binding contract with the Company. By creating an account on using this Website, You agree to provide Your personal information such as name, age, gender, address, email, phone number, date of birth, financial etc., to Company and authorise Company to store the same for rendering services offered by it.
  2. Acceptance. By using this Website, You agree to be bound by and to comply with this Conditions of Use. Company reserves the right to change these terms from time to time, as it deems to be necessary. Company may post notice of those changes, and the date that they become effective, within the current Conditions of Use on the Website. You may view the current applicable version of this Terms of Use at any time through a link at the bottom of each page within this Website.
  3. Electronic & Communication: When You visit Pinhealth.com or send e-mails to us, You are communicating with us electronically. By communicating with us, You are giving consent to receive communications from us electronically. We will communicate with You by sms, WhatsApp, e-mail, notifications etc., other electronic modes of communication or by posting notices, disclosures, and other communications that we provide to You electronically satisfy any legal requirement that such communications be in writing.
  4. Services: Pinhealth.com and other third parties with whom we have a business relationship may occasionally promote their goods or services on this website/mobile application or through other direct marketing initiatives or may make software and other materials available for You to purchase or download. Whilst we try to encourage third parties to offer good quality products, and services and materials at competitive prices we have no control over them or other third parties, we do not endorse the products or services they offer, or give You any assurance that they will be suitable for Your needs. It is Your sole responsibility to satisfy Yourself in this regard and we have no liability in connection with the same.
  5. Copyright Protection. All content included on this site, such as text, graphics, logo, button icons, images, audio clips, digital downloads, data compilations and software, is the property of Company or its suppliers and protected by Indian and international copyright laws. The compilation of all content on this site is the exclusive property of Company and protected by the Indian and international copyright laws.
  6. Trade Marks: Pinhealth, Pinhealth.com, www.pinhealth.com its design, logos and other marks indicated on our site are registered/applied for registration trademarks of Company. All graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Company. Except to the extent that the images used for the products manufactured by third parties are used only for reference and the copyrights and trademarks of the same are owned by its respective owners. The trademarks and trade dress may not be used in connection with any product or service that is not owned and operated by Company, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Pinhealth.com. All other trademarks owned by Company or its subsidiaries that appear on this site are the property or their respective owners, who may not be affiliated with, connected to, or sponsored by Company
  7. License to Access Site: Company grants You a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Pinhealth.com.

7.1.      No License for Commercial Sale. This license does not include any resale of any product listing, descriptions or prices; any derivative use of this site or its content; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools. You shall not resale the product or do any commercial / business transactions which are purchased from the Website.

7.2.      No Reproduction. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Pinhealth.com.

7.3.      No Framing. You may not use any framing technique to enclose any trademarks, logo or other proprietary information (including images, text, page layout or form) of Pinhealth.com and our affiliates without express written consent.

7.4.      “Metatags.” You may not use any metatags or any other “hidden texts” utilizing Pinhealth.com’s name or trademarks without the express written consent of Pinhealth.com. Any unauthorized use terminates the permission or license granted by Pinhealth.com.

8. Protection of Your Account. As stated under the privacy policy, by using this site, You agree that You are responsible for maintaining the confidentiality of Your account and password and for restricting access to Your electronic devices viz., tables, mobiles, computers etc., and You agree to accept responsibility for all activities that occur under Your account or password.

8.1.      Use by Children. Company does not sell products to children, but it sells them to adults, who can purchase. If You are under the age of 18, You many use Pinhealth.com only with the involvement of a parent or guardian. Pinhealth.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

8.2.      Personal Information: Any personally identifiable information in electronic communications posted in this website is governed by this site's Privacy Policy. By posting Your personal information, You agree that Company shall be free to use or copy all other information in any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purposes. Such purposes may include disclosure to third parties and/or developing, manufacturing and/or marketing goods or services.

9. Information: All content of this website is owned or controlled by Company. All the Intellectual Property Rights in the material contained in this website belongs and remains solely with Company. You agree to abide by all Intellectual Property Rights notices and restrictions attached to any content accessed through the website. You may download the content only for Your personal use and for non-commercial purposes but no modification or further reproduction of the same is permitted.

9.1.      Company uses resources and put efforts to include up-to-date and accurate information in this website, but make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. Company shall not be liable for any loss, damages, injury or death resulting from Your access to, or inability to access, this Website or from Your reliance on any information provided herein.

9.2.      This Website may provide links or references to other sites, but Company takes no responsibility for the content, products or services offered by such other third party websites and shall not be liable for any damages or injury arising from that content. Any links to other websites are provided as merely a convenience to the users.

9.3.      We may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, content as long as such content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.

9.4.      False Information. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Pinhealth.com reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.

9.5.      Rights Granted. If You do post content or submit material, and unless You indicate otherwise, You grant Pinhealth.com and its affiliates a non-exclusive, royalty free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By posting the content on our Website You hereby irrevocably grant Company and its affiliates and sub-licensees the right to use the name that You submit in connection with such content, if they choose.

9.6.      Rights Owned. You represent and warrant that You own or otherwise control all of the rights to the content that You post; that the content is accurate; that use of the content You supply does not violate this Conditions of Use and will not cause injury to any person or entity; and that You will indemnify Company or its affiliates for all claims resulting from content You supply. Company has the right but not the obligation to monitor and edit or remove any activity or content. Company takes no responsibility and assumes no liability for any content posted by You or any third party.

10. Security: We employ security technology as detailed in our privacy policy however, Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information You send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions You send to us and You do so entirely at Your own risk.

11. Order, Acceptance & Delivery: Placement of an order either directly or through third party representatives/ applications shall constitutes a legally binding agreement with Company. All orders are subject to acceptance and confirmation of delivery date and time. Mere receipt of an order either directly from You or from the affiliated vendors does not amount to acceptance of Your order or guarantee that the Products will be delivered as per Your requirement within a specific time. All orders are subject to availability of stocks. Company will not be liable for any delay in delivery of the Products.

11.1.    All orders made by the customers shall be subject to various laws. We do not accept orders for certain products, unless the same are ordered in compliance with applicable laws and the policies of Company. Company do not verify the authenticity of the orders placed by You, where the orders are received directly from a third party website or otherwise any application, who have a contractual arrangement with us, You will have to process all Your payments and refunds through such third party.

11.2.   All orders with order value of INR 200 or above will be delivered free of cost and no delivery charges shall apply on such orders provided that the delivery is within Pinhealth serviceable areas. Delivery charges of INR 25 shall apply on orders with order value less than INR 200. Value of any order that is equal to or greater than INR 200 at the time of placing the order that get modified, will not attract any delivery charges. Any delivery charges paid by the customer for any modified/cancelled/undelivered order shall be eligible for full refund along with the delivery charges provided the customer has made advance payment for the said order. Delivery charges shall be refunded in full, if any order that is delivered, becomes eligible for refund, subject to terms and conditions mentioned herein.

12. Description of Product: Company and its affiliates attempt to place the product information as accurately as possible. However, we makes no warranties that the product description and any other content of this site are accurate, complete, reliable, current, or error-free. If a product offered on Website itself is not as described, Your sole remedy for any damages will be to return it in unused condition and claim refund for the costs paid for the damages product.

13. Acceptance of the Goods: We request You to verify the complete details and the documents provided to You before acceptance of the products. Any complaints with regard to shortage of products, defects or otherwise will not be entertained once the same are accepted at the time of delivery.

14. Delivery of Title. All items purchased from Pinhealth.com are made pursuant to a shipment contract. This means that the risk of loss and title for such item passes to You upon delivery to the end carrier.

15. Payments & Taxes: All payments hall be made either online or to the delivery agent authorised by the Company, no payments shall be made to any third party not authorised by Company. You shall save the copy of the sales invoice for Your future references and processing refunds. Returns and refunds will not be processed if the original invoice is not returned. All applicable taxes will be charges to You by Company and You agree that You will pay all the taxes to the Company.

16. Limitation of Liability: TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW PINHEALTH.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PINHEALTH.COM DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAILS SENT FROM PINHEALTH.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PINHEALTH.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. IN ANY EVENT THE LIABILITY OF COMPANY SHALL NOT EXCEED ONE HUNDERED RUPEES PER CLAIM.

17. Information Technology Act: Certain laws in India prohibit and impose restriction on use of the Website and You are advised to make familiar with those laws and not to post any information or messages that are, or that may be construed, as being malicious , defamatory, inappropriate, slanderous, pornographic or otherwise sexually oriented or that makes attacks on or the otherwise opines or comments on any individuals or groups of individuals, educational institutions or any other entities whatsoever (whether companies, firms, or any other institutions). You also agree not to post any information to which You do not have copyrights or other appropriate permissions to post in public forum. Your failure to comply with these terms may result in removal of Your postings without prior notice to You. The IP address of all posts is recorded to aid in enforcing these conditions.

18. Other Laws: Certain laws require to maintain data with respect to the services, Goods and other personal information in a prescribed formats and Company will use all the information to the extent required in compliance with the applicable laws and as may be directed or amended from time to time.

19. Term & Termination: Once You create Your account and become a member You can avail the services in perpetuity, unless Your account is suspended or terminated by Yourself or by the Company. You can choose to deactivate Your account and terminate the agreement by contacting our customer care or by writing an email to contact@pinhealth.com. Company may terminate Your account if the information provided by You is proved to be incorrect, Your acts and omissions are in violation of laws or policies of Company, You disagree with the condition of use or privacy policy, at You request or otherwise. Company may at its sole discretion discontinue any services or terminate Your account if You have violated any terms, finds that continuation of account is contrary to the policies and law. Upon termination Company may at its sole discretion either retain You date in accordance with this Conditions of Use and Privacy Policy or discard the same.

20. Force Majeure: Company shall not be liable and to the extent, that the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government. Company may at its sole discretion withdraw the services or Goods if a force majeure event occurs.

21. Governing Law. These Conditions of use are subject to the laws of India and each of us hereby submits to the non-exclusive jurisdiction of courts located the registered office of the Company.

22. Arbitration. Any dispute relating in any way to Your visit to Pinhealth.com or to products You purchase through Pinhealth.com shall submitted to confidential arbitration in Bengaluru, Karnataka, except that, to the extend You have in any manner violated or threatened to violate Pinhealth.com’s intellectual property rights, Pinhealth.com may seek injunctive or other appropriate relief in any court with applicable jurisdiction and You consent to exclusive jurisdiction and venue of such court. Arbitration under this agreement shall be conducted under the Indian Arbitration and Conciliation Act, 1996.

23. Other Policies. You are requested to review our other policies, such as our pricing policy, posted on our site. These policies also govern Your visit to Pinhealth.com. We reserve the right to make changes to our site, policies and these Conditions of use at any time. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

24. Complaints and Feedback: Should You have any complaints and opt for withdrawing Your registration and Personal Information, You can do so by writing to us at contact@pinhealth.com.

25. Contact: If You have any complaint or grievance with respect to Website please contact us at contact@pinhealth.com.

26. Declaration: You agree and acknowledge that all the information provided by You are true, accurate, and complete. You have not used any personal information of third parties to create Your account or avail services. You agree that the Company reserves all rights to suspend or deactivate Your account if any of the details provided by You are inaccurate or the services are used against the policies of the Company.

27. Grievance Redressal Mechanism:

Pinhealth has an effective Grievance Redressal Mechanism in place for our customers to resolve their issues.

For any complaints/grievances/concerns related to Pinhealth, please write an email to contact@pinhealth.com. Kindly provide your order ID, phone number and description to be addressed. It will be forwarded to the concerned department for necessary action. 

Terms 28.

Medlife Essentials Combo Pack Offer Terms & Conditions:

  • This Offer is open for participation to all PinHealth customers who are citizens of India and residing in cities where PinHealth operates as per Terms & Conditions mentioned on pinhealth.com
  • The term of the Offer shall be 28th June 2018 till stock last.
  • Free Gift is available while supplies last on a first-come, first-served basis.
  • Each customer may only receive one (1) Daily Free Gift per order per day.
  • Due to limited supplies, requests for reshipments will not be honoured.
  • Free Gift is non-transferrable between customers and may not be redeemed for cash.
  • Customers cannot change or cancel previously existing orders to take advantage of Free Gift. Requests to change or cancel existing orders to add a Free Gift will not be entertained.
  • The free gift has to be returned, in case of the cancellation of order after delivery.
  • All disputes with relation to the Offer shall be subject to the exclusive jurisdiction of the competent courts located at Bangalore.
  • PinHealth reserves the right to discontinue the offer at any time and/or change, amend, extend, withdraw and/or alter any of the terms & conditions of this offer at any time without prior notice/intimation or giving any reason and it is the sole responsibility of the Participants to keep themselves up to date about any such change. Notwithstanding anything contained herein, these all terms are in addition to and not in derogation to Terms of Use and Privacy Policy available at PinHealth.com from time to time or any other terms thereof.