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Returns Centre

We know you have queries related to the listed products in Pinhealth. That’s why we’ve answered the most common queries. You are always welcome to contact our customer service if your question remains unanswered.


What is Pinhealth?

Pinhealth is an online marketplace for a wide range of OTC products that will cut down your expenses on the products linked with health. Be it baby care products, personal care products, monitoring devices or health supplements, Pinhealth is a one-stop shop for all your healthcare needs.

What are the key benefits of ordering from Pinhealth?

  • Select from a wide range of your health care needs
  • Get genuine products
  • Save money on every order
  • Free doorstep delivery

What kind of products do you offer?

We offer a wide assortment of kids care products, well-being products, diabetic care products, health supplements and much more.

Which cities does Pinhealth service?

Pinhealth currently services only Bangalore. But soon we will deliver across India.

Registration Related Queries

Do I need to have an Pinhealth account to order OTC products?

No, it’s not necessary to have an account while ordering the product from Pinhealth. You can also order products by simply adding your email address and detailed delivery information.

However, by registering with us you will get the following benefits: - faster order processing, stay informed about new offerings and special promotions.

How can I register on Pinhealth?

You can sign-up here:

Are there any charges for registration?

No, it’s free.

Order Related Queries

How do I place order via Pinhealth?

The flow is simple:

  • Browse by category or search an item of your choice.
  • Check the expected delivery time by adding your area pincode.
  • Select the quantity.
  • Click on “Add to Cart” and then Checkout.
  • Fill out your delivery information.

Hurrah!! Your order is placed.

What is the acceptable mode of payment?

Currently, we accept only COD (Cash on Delivery). We are soon coming up with card and wallet payment options.

What is the minimum order value?

There is no minimum order value.

How can I modify my order before or after placing?

You can always edit your order in the cart before checking out. In case you want to change something in the order after it has been placed, you can write to us at ordersupport@pinhealth.com.

I have placed my orders. What’s next?

After you have placed the order, we will send you a confirmation email with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

How do I track my order on Pinhealth?

You can easily track running order by clicking on “My Account”. Follow the below link: https://www.pinhealth.com/account and know the status of your order.

Can I place a bulk order for an item(s)?

Yes, you can place bulk orders through Pinhealth.

How much time will it take to process my order?

The orders get processed within 24 hours. However, delivery timelines are as shared with you or as selected by you while placing the order.

Delivery Related Queries

Which locations do you deliver to?

Currently, we are delivering only in Bangalore. But soon we will deliver across India.

Are there any delivery charges or hidden charges?

No, there is no delivery charges or any other hidden charges for delivery for orders placed through Pinhealth.

How to change the delivery address?

Currently, this facility is not available on the Pinhealth website. You can email at ordersupport@pinhealth.com with a new delivery address and our customer support team will do it from their end.

Are the products tax-free or inclusive of taxes?

The products prices listed on Pinhealth are inclusive of taxes. 

What if I don’t receive my order by the scheduled time?

Your order might be delayed due to unforeseen circumstances. In the case of any delay from the scheduled time, our customer support team will keep you updated about the delivery time of your order. You can always reach out to ordersupport@pinhealth.com for any queries

How long Pinhealth will take to deliver the order? 

Generally, the products are delivered within 48-72 hours.

What happens if I am not available at the delivery address?

Our delivery team will contact you on your registered phone number and reschedule the delivery if necessary.

What packaging material you are using to deliver?

We care for your product like our own and that’s why we use high-quality factory-sealed eco-friendly blister/strip packaging.

Returns and Refund Related Queries

How does Returns work?

You can raise a return request in just 3 simple steps within 7 days of product delivery:
Step 1: Raise a return request through email at contact@pinhealth.com.
Step 2: Our delivery team will collect the package from your doorstep.
Step3: Enjoy 100% refund or replacement with no shipping charges.

In what scenarios, do I return the products?

Return Period after Delivery is applicable if product received is because of :-
  • Wrong product delivered
  • Product is expired or near to expiry
  • Received damaged/defective product
  • Packaging tampered or damaged before delivery

Note: Pinhealth will not accept liability for such delivery issues if you fail to notify us within 7 business days of receipt.

How long will the refund process take?

The refund will be processed within 10 business days from the date of cancellation of the product.

What is the mode of refunds? 

Cash/NEFT (Mode of payment may vary depending on circumstances)

How can I share my bank details?

Please email at contact@pinhealth.com with the following details:
Account Holder's Name: 
Account Number:
Bank Name:
IFSC code:

Note: Fill the bank details with utmost care. The responsibility of providing correct bank details rests on you. Pinhealth won’t be liable for refund done to an incorrect bank account because of error occurred while filling the details.

Still need our help? Feel free to shoot up an email at contact@pinhealth.com to get answers of what you are looking for and we’ll be happy to serve you.